Hot off the presses! Attention phil&teds Metoo owners!!! Just yesterday, phil&teds released a voluntary “Recall to Repair” for the Metoo chair. Be advised…this voluntary recall is only applicable to Metoo chairs manufactured BEFORE March 2010. (FYI…if you have bought your Metoo chair from Zoolu!, all of the chairs we have sold were manufactured AFTER March 2010 and are therefore not affected by this recall!)
According to phil&teds, there were a “small number of reported cases where one or both table clamps have come free from a table, posing a fall hazard”.
How do I know if my Metoo was manufactured before March 2010?
If your chair does not have the rubberized clamp grips (seen in the photo on the right), then you are eligible to receive the free kit from phil&teds to repair, and therefore enhance the safety of, your Metoo chair.
![clip_image002[4]](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhsGY_OhqNt1-1ox8xy1zi6nVdjsUMQAlMwoLSbLshVrk53lPeMVe2YUpNX4zCKTEyh9jaUQFv9aHTHlte4EMRYVrBnlAKS0xuoNhn89XAT-HaEAS0uNtc_ssfe9CD1sbsHhh5sfCv9WnA/s1600-h/clip_image002%5B4%5D%5B2%5D.jpg "clip_image002[4]")
*Metoo with bare aluminum table clamps *Metoo with rubberized clamp grips
How do I request my Replacement Kit?
If your Metoo does not have the rubberized clamp grips, phil&teds strongly recommends that you request your replacement kit via one of the following methods:
1) Phone: Customer Care at 877.432.1641
2) Website: www.philandteds.com/support
phil&teds Customer Care is AWESOME!
I love companies that truly stand by their products and commend phil&teds for offering the voluntary “Recall to Repair” to ensure that all of their products meet the highest of safety standards!
Just recently, the brake on my Vibe Stroller stopped working. I called up phil&teds Customer Care, sent them the receipt from my purchase (made over 2 years ago) as well as the SKU and within one week, we had a brand new Vibe frame sitting at our doorstep. So, if your Metoo is affected – rest assured that phil&teds Customer Care will go above-and-beyond to ensure that your replacement kit arrives to you ASAP.
(p.s. – their answering system is hysterical….if you ever need a good laugh, call their Customer Care line and it is sure to bring a smile to your face!)
Phil and Ted's did not recall the product, instead they offered to provide rubber pads that are not helpful. A "recall to repair" is not an official recall.
ReplyDeleteTo top it off Phil & Ted's is Anti-American. From their website:
However we have recently received some reports, from the USA only, of users of older metoos either inadequately clamping metoos to tables, or attaching them to inappropriate tables, and sometimes both.
And that makes them anti-american? No it doesn't anon, get a life.
ReplyDelete